Refund policy

For all Returns and Exchanges please follow the following steps:

  • Please note we will not accept returns for any non-faulty item that has been used, and/or had tags and/or packaging removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.
  • There is no return or exchange on clearance or sale items.
  • There is no return or exchange where the customer has had a change of mind, If the goods are faulty we will meet our obligations under the Consumer Guarantees Act 1993.
  • Sportive NZ Ltd does not accept returns due to normal wear and tear on used items.

In the case of damaged goods:

  • If the goods are not of acceptable quality we will meet our obligations under the Consumer Guarantees Act 1993. Please note that: (a) We will always quality check items before they leave Sportive NZ Ltd. (b) It is your responsibility to check the goods on arrival before signing for them and notify the courier company at time of delivery if they are damaged. (c) If at all possible please take a photo of the damage too.
  • If your order arrives in damaged condition please contact us within 3 days at service@soundboks.nz so we can follow up promptly with the courier company. We will contact the courier company to arrange a pickup of the damaged goods and send you a replacement.
  • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

In the event that the product(s) you ordered are faulty or defective:

  • If your ordered item is found to be faulty or defective please see the warranties information above, and follow the process listed below.
  • If the goods are faulty or not of acceptable quality we will meet our obligations under the Consumer Guarantees Act 1993.
  • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

If you have any questions regarding our return policies, please email us at service@soundboks.nz